VISION builds the applications insurers and brokers use around their policy administration system: customer portals and mobile apps, claims and back-office tools, eligibility and benefit checks, risk and compliance applications. Each is configured around the organisation's products, channels and approval steps.
The core insurance system stays the record of policies, premiums and technical accounting. What we build extends what that system holds and covers processes it was never designed to handle.
Customer self-service and digital sales
Self-service portals and mobile applications let customers buy cover, view their policies and administer their portfolio online. The same platform can carry an online sales shop, with digital onboarding, account opening and product origination handled in one flow.
Portal and mobile components are integrated with the insurer's own systems, so what the customer sees matches the record inside the company. A single view across a customer's financial products gives service teams one place to work from, and behaviour across channels shows how teams and the agent network are performing.
Claims and back-office operations
Claims applications centralise claim data and automate the processing workflow, so submissions move through intake, checking, approval and settlement on defined steps. Eligibility and benefit rules are configured in the application, so entitlement decisions are applied the same way every time.
Real-time tracking and dashboards show where each claim stands and where work is queuing. Compliance reporting comes from the same data, and messaging is built in so providers, insurers and customers exchange information against a specific claim.
Risk tracking and client classification
For regulated financial institutions, VISION has built applications that track, manage and classify high-risk client data outside the core system. KYC and AML teams record flagged clients through a searchable interface, update profiles as circumstances change, and keep a consistent history of what was recorded and when.
Documents are held centrally against each client, records update in real time across departments, and exports to Word and Excel are generated for audits.
Projects we have delivered
For an insurance group operating in Romania, VISION delivered a multichannel platform with an online sales shop, a self-service portal and mobile applications, through which customers buy, access and administer their portfolio, with the portal and mobile components integrated into the company's systems.
For a dental insurance provider in Bucharest, VISION replaced manual claims handling with a back-office platform that centralised claim data, automated the processing workflow and added real-time tracking, dashboards, compliance reporting and messaging. For two financial institutions in Romania, VISION built the risk tracking and client classification application described above.
It works with your core system
New applications connect to the systems already in place through a plugin mechanism, so data can be read from and written back to ERP, CRM, document management and legacy systems. In the risk tracking projects that meant the core banking platform and the AML-CFT system, with centralised databases and automated syncing.
Policy, customer and claim data stays where it belongs, and the applications work against it rather than holding a second copy.
Built around your processes
These applications are built on Vision App Maker. Data types, entities and cardinalities are defined in a data model designer, interfaces in a visual editor that generates responsive screens for browser and mobile, business rules in a rules engine built around spreadsheet-style formulas, and processes in a workflow editor.
Because the data structures, forms, rules and workflows are configured rather than hand-coded, they change as the organisation changes. A new product, a revised approval chain or a new regulatory report is a configuration change, made and tested without rebuilding the application.
